1. Fully Escorted
All trips are accompanied by a well-trained Tour Escort-unless writeup indicates "No Escort."
2. Pick Up and Return Points for Motorcoach Tours
- Tops Market in West Seneca (TP)
355 Orchard Park Rd. in West Seneca formerly the Seneca Mall. It is accessible from Slade or Orchard Park Rd near Thruway Exit 55 E. Park at the far end of Tops near the poles with the letters 'I' or 'F'.
- Eastern Hills Mall (EH)
New Northtowns Pickup (replacing Home Depot, Niagara Falls Blvd. location)
Eastern Hills Mall
4545 Transit Road
Williamsville NY 14221
Park in Rear Lot facing the Sports Performance Entrance between Macy's and Sears.
Arrive at least 15 minutes before departure time. Please be prompt, we cannot wait for late arrivals. If circumstances cause you to be late, call 472-3321.
We do our utmost to return on time, but be aware that traffic, weather, customs, etc. may delay our return.
5. Lavatory Facilities
We will travel by full size or mid size motor coach with lavatory unless otherwise noted on itinerary.
To assure fairness and comfort for all, coach seats will be assigned by the date you register for the trip. If you want to sit with friends on the coach, we recommend that you register together. For a group, seats will be assigned in front or back of each other and you are welcome to interchange seats among your group.
Smoking is not permitted on the coach or in the dining area.
We make every effort to have the motorcoach drop off as close as possible, but there is usually walking involved to reboard the coach, especially in cities like Toronto. Also many restaurants and some small theaters may have stairs; especially to gain access to the restrooms. Please check with us if you have questions.
9. Seating for Meals
All meal gratuities have been included in your tour. If someone servicing you went up & beyond to make your experience enjoyable, a gratuity is appreciate and accepted as a job well done!
Dress as you would for going out to a nice restaurant for lunch or dinner. If there is a lot of walking, bring comfortable shoes; an extra pair can be left on the coach. Some trips are very casual, so wear your “picnic” clothes. Air conditioning can be chilly. Always bring a sweater or jacket! It’s a good idea to wear a watch.
11. Special Needs
Advance notice is required for special dietary requests or for upfront/ handicap seating.
12. Crossing into Canada via Motorcoach
All passengers going into Canada will now be required to present Proof Of Citizenship before boarding the coach. It is our responsibility to check that each person has this proof with them in order to protect the other passengers from a delay. Anyone who cannot show proper ID to the tour escort, will be denied entry onto the coach. Furthermore, there will be no refund given for the missed tour.
ALL U.S. & CANADIAN CITZENS WHO ARE 16 AND OLDER & TRAVELING BETWEEN THE US & CANADA WILL BE REQUIRED TO PRESENT ONE OF THE FOLLOWING FORMS OF ID:
- Passport Card
- Enhanced New York State Drivers License
(or any other authorized enhanced license)
- NEXUS Card
U.S. and Canadian citizens who are 15 years old & under are allowed to travel with their birth certificate, as will teens between the age of 16-18 if they are part of an adult supervised group. Children who are not traveling with a parent, must have a notarized permission note signed by the parent.
13. Sold Out Trip
If a trip is sold out, leave your name and phone number on our Wait List/Interest list. We may get a cancellation or run a duplicate trip in the future.
14. Wait/ Interest List
Often seats do open up on a trip that was originally listed as full because someone cancels, the Continuing Education Programs that work with us have not used all of their slots or an unpaid customer decides not to go. We appreciate having customers on this Wait/Interest List so we can quickly fill open spots.
15. Day Trip Cancellation Policy
We are not able to switch trips or dates once you are registered. You must cancel, with a $15 cancellation fee, and then re-register. Please do not ask us to make exceptions. More than 14 days prior to the trip: (No play or event involved) Full refund less $15 cancellation fee.
Less than 14 days prior to the trip: (No play or event involved) no refund - You may send a substitute in your place. We may be able to find a replacement from our interest list but we cannot guarantee this will happen. If we do, we will give a full refund minus the $15 cancellation fee.
Day Tours Involving Plays or Prepaid Entertainment — (See starred events*) Since we purchase tickets well in advance that are non-refundable, trips involving shows or tickets of any sort must be cancelled 45 days prior to the performance to receive a full refund minus the $15 cancellation fee.
Less than 45 days — We will attempt to return as much of the trip cost as we can if a replacement is not found.
16. Travel Protection
For your convenience and peace of mind, Travel Protection is available for purchase on all overnights. Travel Protection can also be purchased for any of our Day Tours, Cruises or World Tours. It must be purchased with your reservation if you want it to cover pre-existing conditions. Feel free to ask one of our agents about pricing and more information. Download Policy Details.
17. Customer Cancellation Procedure
To cancel a trip a day or 2 before the departure date, call 716-649-9694
. For Cancellations well in advance, you must notify us in writing. Include your name, address, trip name & date. We cannot guarantee that we can find a replacement. There is a fee for all cancellations. Email
or send a note to Know How Tours - 5175 Southwestern Blvd., Hamburg, NY 14075.
18. Price Changes
Due to the continuously rising fuel costs and the weakened US Dollar in Canada, all trip prices are subject to change.
19. Absolutely No Refund
Absolutely no refund will be given for cancellations the day of the trip or for "No Shows" or for anyone without Proof of Citizenship as required by immigration. If you must cancel the trip, call us immediately. For cancellations far in advance, we request that you notify us in writing including your name, address, trip name and date.
20. Emergency Calls Only: (716) 472-3321
If you need to reach us the "morning" of a trip departure,
Call (716) 472-3321.
Know How Tours, Inc., a division of Niagara Scenic Tours, acts only as a booking agent & assumes no responsibility for any delay, cancellations, changes in schedule or itinerary, loss, injury and damage to or in respect of any persons, or properties however caused or arising in connection with any services which may be used. Know How Tours will make every effort to provide all aspects of the tour as listed in the description, but is not responsible if any portion of the trip is missed due to delays relating to transportation equipment problems, breakdowns, traffic, construction, weather, border crossings, and any other circumstances that are out of our control. If a refund can be secured from the vendor for the missed event, the refund will be passed on to the passengers, otherwise there will be no refund. A passenger who, on the day of the tour, leaves due to a delay that is beyond our control as listed above, will not receive a refund if the trip does go. Know How Tours reserves the right to cancel any tour with appropriate advance notice or if we are unable to fulfill the major portion of the tour. If Know How Tours cancels the tour, a full refund will be made.